Shipping policy

Shipping is provided by Alderquay Commerce LLC for orders placed on lavenrix.shop.

Where we deliver

We deliver to residential and business street addresses in the contiguous 48 U.S. states and Washington, D.C. We currently do not deliver to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes or destinations outside the United States.

Cost and cash on delivery

Standard shipping is free on all eligible orders, with no minimum purchase. We do not charge an additional cash-on-delivery fee.

Order cut-off time

Our daily order cut-off time is 6:00 PM (18:00), America/Chicago local time, based on our company address. Orders received after the cut-off time or on non-business days are processed starting the next business day.

Order handling and transit

Handling time: 1–3 business days after the order is placed.
Transit time: 5–8 business days after dispatch.
Estimated total: 6–11 business days from order placement.

Business days are Monday–Friday, excluding U.S. public holidays. These timeframes are estimates, not guaranteed delivery dates. If an order is delayed, contact us for assistance; if we cannot meet the promised dispatch timeframe, we will seek your agreement to a revised timeframe or cancel the order at your request.

Shipping origin

5331 Mt View Rd, Antioch, TN 37013, United States.

Delivery issues and changes

Please verify your shipping address at checkout. To request a change or cancellation, contact us before dispatch. If a parcel is missing, damaged or incorrect, email us with your order number and a description of the issue.

Alderquay Commerce LLC
5331 Mt View Rd, Antioch, TN 37013
United States

Email: stepicakirisu3@gmail.com
Customer service: Monday–Friday, 9:00 AM–5:00 PM (America/Chicago local time).