Returns & refunds

This policy applies to purchases from Lavenrix, operated by Alderquay Commerce LLC.

30-day return window

Email us within 30 calendar days after delivery to request a return. Include your order number, the items you wish to return and the reason. We accept change-of-mind returns as well as returns for damaged, defective or incorrect items.

Return condition

For change-of-mind returns, items should be unused, complete and in their original packaging. For damaged, defective or incorrect items, please describe the issue and include photos when available; damage to original packaging alone does not prevent you from reporting a product problem.

Who pays return shipping?

We pay reasonable return shipping costs for defective, damaged or incorrect items. Contact us first to arrange the return. For change-of-mind returns, the customer pays return shipping. We do not charge a restocking fee.

Return address

Alderquay Commerce LLC
5331 Mt View Rd, Antioch, TN 37013
United States

Please contact customer service before sending your parcel and retain proof of return shipment.

Refunds for COD orders

We inspect returned items and process the approved refund within 5 business days after receipt. As no online payment was taken, a COD refund is arranged by bank transfer after customer support confirms the method and recipient details privately with you. Do not include bank details in a public form. Your bank may require additional time to credit the refund.

We refund the approved returned merchandise amount. Shipping was free and there is no COD or restocking fee to deduct. Return postage for a personal change of mind is not reimbursed.

Cancellations and exchanges

Contact us before dispatch to request cancellation. For an exchange, contact us so we can arrange a return and confirm replacement availability.

Alderquay Commerce LLC
5331 Mt View Rd, Antioch, TN 37013
United States

Email: stepicakirisu3@gmail.com
Customer service: Monday–Friday, 9:00 AM–5:00 PM (America/Chicago local time).